Terms & Conditions


Cancellations made before 24th August 2019: 10% of invoice total
Cancellations made between 24th August & 24th September 2019: 50% of invoice total
Cancellations made after 24th September 2019: 100% of invoice total


You may send a substitute delegate to the conference. You must send notification of any cancellations and substitutions via email to khampson@crain.com.


Bookings received less than two weeks before the conference date must be paid by credit card. Full payment must be received one week before the conference. If you arrive at the conference without payment having been received by us, we will require credit card details in order to process your registration or confirmation of your payment to avoid a charge to your credit card.

Travel Insurance

You are advised to take out appropriate travel insurance, as we will not accept any liability for travelling, accommodation or other expenses incurred as a consequence of a possible conference cancellation or postponement.  In any event, Crain Communications Ltd will not accept liability for any loss, including incidental or consequential damages, etc.

© Crain Communications 2019